What does 'refurbished' mean? What are the benefits of buying a refurbished phone?
To us, refurbished means taking a used phone, and bringing it back to as close to factory condition as we possibly can, using 100% genuine parts.
Buying refurbished is better for your pocket and the planet. It’s up to 40% cheaper than buying new. And by giving a phone second life, you’re cutting its carbon footprint in two.
It also means you’re saving another phone from either gathering dust in a drawer, or lying in landfill – and helping tackle the 50 million tonnes of e-waste the world throws out every single year.
Is a refurbished phone still good?
Yes, refurbished phones products are 100% functional. All their components work like new. Refurbished Apple products will always have 100% of their parts in complete working condition, from the screen to the battery of an iPhone. Same as their brand new counterparts.
Do you offer a guarantee?
Absolutely. All our phones come with a 12 month guarantee.
Do your phones come with a SIM card?
No. We think you should be free to choose whatever network you want. So all our phones are unlocked. All you have to do is pop in your SIM, on any network, and you’re good to go.
What is your approach to packaging?
We’ve invested a huge amount of time, research and energy to make sure our packaging is as sustainable and planet-friendly as it can be.
Our work is never done here. We’ll never stop looking for greener ways of doing everything we do, including our packaging.
I’ve forgotten my password, what can I do?
Don’t worry we all forget our passwords every now and then. So just simply go to log in but click on ‘forgotten password’ to be emailed your password reset options.